Privacy Policy

Effective Date: 09/03/2025

At Soulful Sanctuary, we respect and protect your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website, sign up for classes, or use any services offered by our yoga studio. We also explain your rights under the General Data Protection Regulation (GDPR) if you are located in the European Union.

1. Information We Collect

We collect personal data from users in order to provide and improve our services. This may include:

Personal Information: When you register for classes, make a booking, sign up for newsletters, or communicate with us, we may collect your name, email address, phone number, date of birth, and payment information.
Usage Data: We may collect information about how you interact with our website, such as IP addresses, browser type, pages visited, and time spent on our site. This helps us improve user experience.
Cookies and Tracking Technologies: Our website uses cookies to personalize your experience. Cookies are small text files that are placed on your device to remember your preferences. You can control cookie settings through your browser, but please note that disabling cookies may affect the functionality of our site.

2. How We Use Your Information

We use the data we collect for the following purposes:

To Provide Services: To manage bookings, process payments, and provide the services you request.
To Improve Our Services: To analyze usage data and improve website functionality and user experience.
To Communicate With You: To send updates, promotions, newsletters, or important information about your membership, classes, or our services. You can unsubscribe at any time.
For Legal and Administrative Purposes: To comply with legal obligations, resolve disputes, and enforce our terms and conditions.

3. Legal Basis for Processing Personal Data (GDPR)

Under the GDPR, we rely on the following legal bases to process your personal data:

Contractual Necessity: To provide you with our services, such as class bookings, memberships, and payment processing.
Consent: If you provide explicit consent, we may use your data for marketing communications or other specific purposes. You can withdraw consent at any time by contacting us or unsubscribing from marketing emails.
Legitimate Interests: We may process your data when we have a legitimate interest in doing so, such as improving our website, marketing our services, and preventing fraud.
Legal Obligation: We may process your personal data to comply with applicable laws and regulations.

4. Your Rights Under the GDPR

As a data subject, you have certain rights under the GDPR:

Right to Access: You have the right to request access to the personal data we hold about you.
Right to Rectification: You can request that we correct or update any inaccurate or incomplete personal data we have about you.
Right to Erasure: You can request that we delete your personal data, subject to certain legal conditions.
Right to Restriction of Processing: You have the right to restrict our processing of your personal data under certain circumstances.
Right to Data Portability: You have the right to request that we provide your personal data in a structured, commonly used, and machine-readable format, and to transfer it to another controller.
Right to Object: You can object to the processing of your personal data, including for marketing purposes.
Right to Withdraw Consent: If you have given us consent to process your data, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at soulfulsanctuaryinfo@gmail.com.

5. Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. However, we may share your data in the following circumstances:

Service Providers: We may share your information with third-party providers who help us operate our business, such as payment processors, email marketing services, and website hosting. These service providers are bound by confidentiality agreements and are only allowed to use your data for the purposes of providing their services.
Legal Requirements: We may disclose your personal information if required by law, such as to comply with a subpoena or other legal processes, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

6. Data Security

We take reasonable measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes using SSL encryption for sensitive data, such as payment information. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data.

7. Retention of Data

We will retain your personal data only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. When we no longer need your data, we will securely delete or anonymize it.

8. International Transfers of Data

If you are located outside the European Union, your personal data may be transferred to countries that do not have the same level of data protection laws as your country. If we transfer your data internationally, we will take appropriate steps to ensure that your data is protected in accordance with GDPR requirements, including through the use of standard contractual clauses.

9. Children’s Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect or solicit personal data from children. If we become aware that we have collected personal data from a child under 13, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, along with the revised effective date. We encourage you to periodically review this page to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your data rights, please contact us at:

Soulful Sanctuary
38-41 Station Street, Burton-on-Trent
soulfulsanctuaryinfo@gmail.com